Last Updated: August 19, 2026
At TitansKart, we aim to provide a smooth and reliable shopping experience. This Refund Policy explains when refunds may be available, how refunds are processed, and the expected timelines.
By placing an order with TitansKart, you acknowledge and agree to this Refund Policy, subject to your rights under applicable law.
1. When Is a Refund Available?
A refund may be available in circumstances including:
- An eligible return has been approved.
- A product is confirmed to be defective or damaged.
- The wrong product was delivered.
- An order is cancelled before dispatch, where cancellation is permitted.
- TitansKart is unable to fulfill an order after payment has been received.
- An order is approved for refund under our Return & Exchange Policy.
- A refund is otherwise required under applicable law.
Refunds are subject to verification and the applicable terms of our Return & Exchange Policy.
2. Return and Refund Eligibility
For a refund related to a returned product, the product generally must:
- Be unused and unworn.
- Be unwashed.
- Be free from stains, marks or strong odors.
- Remain in its original condition.
- Have original tags attached, where applicable.
- Include original packaging where reasonably possible.
- Match the product originally purchased from TitansKart.
Products that have been used, washed, altered, damaged or otherwise do not meet the applicable return conditions may not qualify for a refund, except where a refund is required by applicable law.
3. Refund for Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as possible.
We may request:
- Order ID
- Product photographs
- Packaging photographs
- Shipping label photographs
- Videos showing the issue
- Other information reasonably required to investigate the claim
After verification, TitansKart may provide a replacement, exchange or refund depending on the circumstances.
4. Refund for Wrong Product
If we send you a product different from the one you ordered, please contact us promptly.
After verification, we may arrange an exchange, replacement or refund as appropriate.
Where the wrong product was sent due to an error on our part, TitansKart may cover the applicable return shipping cost.
5. Refund for Cancelled Orders
If an order is cancelled before dispatch and the cancellation is approved, the applicable prepaid amount may be refunded.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.
6. Refund for Unavailable Products
If TitansKart is unable to fulfill an order because a product becomes unavailable after payment has been received, we may cancel the affected order and initiate an applicable refund.
The customer will be informed of the cancellation and refund process.
7. Cash on Delivery Orders
For Cash on Delivery orders, no online payment has generally been collected at the time of placing the order.
If a refund is approved for a Cash on Delivery purchase, TitansKart may request appropriate bank account or payment details to process the refund.
Customers are responsible for providing accurate refund information.
8. Prepaid Orders
For prepaid orders, approved refunds will generally be processed through the original payment method where possible.
The actual time for the refund to appear in the customer’s account may depend on the bank, card issuer or payment service provider.
9. Refund Processing Time
Once a return has been received and successfully inspected, an approved refund will generally be initiated within 5–7 business days.
After the refund has been initiated, the time required for the amount to appear in your bank account or payment method may vary depending on the relevant financial institution or payment provider.
10. Return Shipping Charges
Return shipping charges may depend on the reason for the return.
TitansKart may cover return shipping when:
- The wrong product was delivered.
- The product was damaged during delivery.
- A verified manufacturing defect is identified.
- The return is otherwise approved as a TitansKart fulfillment issue.
Customer-paid return shipping may apply when:
- The customer ordered the wrong size.
- The customer changed their mind.
- The product is no longer wanted.
- The return is for personal preference.
- Another customer-related reason applies.
Any applicable charges will be communicated during the return process.
11. Shipping Charges
Original shipping charges, if any, may be refundable depending on the reason for the refund and applicable law.
Where the refund results from an error attributable to TitansKart, we may refund applicable shipping charges.
For customer-initiated returns, shipping charges may not be refundable unless otherwise required by applicable law or stated in the applicable offer or policy.
12. Partial Refunds
In certain situations, only part of an order may be eligible for a refund.
For example:
- Only one product from a multi-product order is returned.
- A specific product is unavailable.
- A partial order cancellation is approved.
In such cases, the refund will generally correspond to the approved item or amount.
13. Refund Rejection
A refund request may be rejected if the returned product does not meet the applicable return conditions.
Examples include:
- Product has been worn.
- Product has been washed.
- Product has been altered.
- Product has stains or strong odors.
- Product has been damaged after delivery.
- Product is missing required tags.
- Product is not the item originally purchased.
- Return request was submitted outside the applicable return period.
This does not affect any consumer rights that cannot legally be excluded.
14. Refund for Failed Delivery
If an order cannot be delivered and is returned to TitansKart, the refund process may depend on the reason for the failed delivery.
If the failure occurred because of an incorrect or incomplete address, refusal to accept the package, or repeated unsuccessful delivery attempts, applicable shipping or return costs may be deducted where permitted.
If the failure occurred due to a TitansKart fulfillment issue, we will review the situation and provide an appropriate resolution.
15. Promotional Orders
If a product was purchased using a discount, coupon or promotional offer, the refund amount may be calculated based on the actual amount paid for the returned product.
Promotional terms may contain additional refund conditions.
16. Gift Orders
If an item was purchased as a gift, the refund may generally be issued to the original purchaser or original payment method, subject to applicable payment and refund procedures.
17. Exchange Instead of Refund
Where an eligible customer requests an exchange and the requested size or product is available, TitansKart may process an exchange instead of a refund.
If the requested item is unavailable, another appropriate resolution may be offered, including a refund where applicable.
18. How to Request a Refund
To request a refund:
Step 1: Contact TitansKart customer support within the applicable return period.
Step 2: Provide your Order ID and registered contact information.
Step 3: Explain the reason for the refund request.
Step 4: Provide photographs or videos if requested.
Step 5: Follow the return instructions provided by our team.
Step 6: Once the returned product is received and inspected, we will notify you of the refund decision.
19. Fraudulent or Abusive Refund Claims
TitansKart reserves the right to investigate suspicious refund or return requests.
This may include:
- False damage claims
- Returning products not purchased from TitansKart
- Product swapping
- Repeated fraudulent refund requests
- Returning used products while claiming they are unused
- Other forms of return or refund abuse
Where permitted by law, we may refuse or restrict requests involving confirmed abuse.
20. Refund Status
If you have been informed that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider.
If the amount still does not appear after the applicable processing period, contact TitansKart with your Order ID and refund information.
21. Changes to This Refund Policy
TitansKart may update this Refund Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
22. Contact Us
For refund-related questions, please contact us:
TitansKart
Email: titanskart@gmail.com
Phone: +91 95800 51822
Address: Ghausabad, Varanasi, Uttar Pradesh – 221002, India
When contacting us, please include your Order ID so that we can assist you more efficiently.
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