Last Updated: August 19, 2026
At TitansKart, we want you to be happy with your purchase. If you receive a product that does not meet your expectations or there is an issue with your order, you may be eligible for a return or exchange according to the conditions below.
Please read this policy carefully before placing a return or exchange request.
1. Return & Exchange Window
We accept eligible return or exchange requests within 15 days of delivery.
The return or exchange request must be submitted within 15 days from the date your order is marked as delivered.
Requests submitted after this period may not be accepted unless required by applicable law.
2. Eligibility for Return or Exchange
To be eligible, the product should generally be:
- Unused and unworn
- Unwashed
- Free from stains, marks, perfume or other odors
- Undamaged
- In its original condition
- Returned with original tags attached, where applicable
- Returned with the original packaging where reasonably possible
- Accompanied by the applicable order details or proof of purchase
Products that do not meet these conditions may be rejected after inspection.
3. Products Eligible for Return
Eligible fashion products may be returned within the applicable return period if they meet the conditions described above.
Examples may include:
- T-Shirts
- Shirts
- Hoodies
- Sweatshirts
- Cargo Pants
- Denim
- Co-Ord Sets
- Other eligible fashion products
The return eligibility of a particular product may be specified on its product page or at checkout.
4. Exchange Policy
Customers may request an exchange for an eligible product, subject to:
- Product availability
- Applicable size availability
- Product condition
- Exchange request being submitted within the applicable period
For example, if you received the wrong size, you may request an exchange for another available size of the same product.
If the requested size or product is unavailable, we may offer another appropriate resolution in accordance with our policies.
5. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide:
- Order ID
- Photographs of the product received
- Photograph of the shipping label
- Description of the issue
After verification, we will provide an appropriate resolution, which may include replacement, exchange or refund, subject to applicable law and our policies.
6. Damaged or Defective Products
If your product arrives damaged or appears to have a manufacturing defect, please contact us promptly after delivery.
We may request photographs or videos showing:
- The product
- The damaged or defective area
- Product tags
- Packaging
- Shipping label
Our team may inspect the information provided and determine the appropriate resolution.
If the issue is verified, we may provide a replacement, exchange or refund as applicable.
7. Products That May Not Be Eligible
Certain products may not be eligible for return or exchange for hygiene, safety or other legitimate reasons, where permitted by applicable law.
Non-returnable products or categories, if any, will be clearly identified on the relevant product page or during checkout.
Products that have been:
- Worn
- Washed
- Altered
- Damaged after delivery
- Stained
- Misused
- Modified
- Returned without required tags or packaging where applicable
may not qualify for return or exchange.
Nothing in this section is intended to limit any consumer rights that cannot legally be excluded.
8. Return Request Process
To request a return or exchange:
Step 1 — Contact Us
Contact TitansKart customer support within 15 days of delivery.
Step 2 — Provide Order Details
Please provide:
- Order ID
- Customer name
- Registered mobile number or email
- Product name
- Reason for return/exchange
- Photographs or videos where requested
Step 3 — Verification
Our team may review the request and provide return instructions.
Step 4 — Product Return
If the request is approved, follow the return instructions provided by our team.
Step 5 — Inspection
Once the returned product is received, it may be inspected to confirm that it meets the return conditions.
Step 6 — Resolution
After successful verification, we will process the approved exchange, replacement or refund as applicable.
9. Return Shipping Charges
For products returned because of:
- Wrong product received
- Damaged product
- Verified manufacturing defect
TitansKart may arrange or cover the applicable return shipping cost, subject to verification.
For returns due to reasons such as:
- Change of mind
- Incorrect size selected by the customer
- Personal preference
- Ordering the wrong product
return shipping charges may apply depending on the applicable product and offer.
Any applicable charges will be communicated before the return is processed.
10. Size Exchanges
We recommend checking the size chart available on the product page before placing an order.
If you select the wrong size, an exchange may be available subject to:
- Exchange eligibility
- Product condition
- Availability of the requested size
- Applicable exchange charges
Worn or washed products will generally not qualify for size exchange.
11. Refunds
If a refund is approved, it may be processed through the original payment method or another appropriate method depending on the circumstances.
For prepaid orders, the refund may be credited back to the original payment method.
For Cash on Delivery orders, we may request appropriate bank/payment details or use another available refund method.
The time required for the refund to reach your account may depend on your bank or payment service provider.
12. Exchange Instead of Refund
Where an exchange is requested and the product is eligible, TitansKart may prioritize an exchange if the requested product or size is available.
If the requested item is unavailable, we may provide another appropriate resolution, including refund, subject to applicable terms.
13. Return Inspection
All returned products may be inspected before an exchange or refund is approved.
A return may be rejected if the product:
- Shows signs of use
- Has been washed
- Has been altered
- Has stains or strong odors
- Is damaged due to customer handling
- Is missing required tags
- Does not match the product originally shipped
- Does not meet the applicable return conditions
14. Refund Processing Time
Once a returned product has been received and successfully inspected, an approved refund will generally be initiated within 5–7 business days.
The time required for the refund to appear in your account may vary depending on your payment provider or bank.
15. Order Cancellation
Customers may request cancellation before an order is dispatched, subject to our cancellation procedures.
Once an order has been dispatched, cancellation may no longer be possible.
In such cases, the customer may need to follow the applicable return procedure after delivery.
16. Return Pickup
Where return pickup is available, TitansKart or its logistics partner may arrange a pickup from the customer’s address.
Pickup availability depends on the customer’s PIN code and courier serviceability.
If pickup is unavailable, customers may be provided with alternative return instructions.
17. Failed Return Pickup
If a scheduled return pickup fails because the customer is unavailable, the package is not ready, or the address is incorrect, another pickup attempt may be subject to courier availability.
Repeated failed pickup attempts may result in cancellation of the return request.
18. Return Fraud and Misuse
TitansKart reserves the right to investigate suspicious or abusive return activity.
This may include:
- Repeated fraudulent return claims
- Returning products that were not purchased from TitansKart
- Returning used or damaged products
- Product swapping
- False damage or defect claims
- Misuse of return or exchange policies
Where permitted by law, we may restrict or refuse future return or exchange requests in cases of confirmed abuse.
19. Important Customer Responsibility
Customers should carefully check the product after delivery.
For damaged, incorrect or defective products, we recommend contacting us as soon as possible and providing clear photographs or videos when requested.
Please keep the product and packaging safely until the return request has been resolved.
20. Consumer Rights
Nothing in this Return & Exchange Policy is intended to remove, restrict or replace any rights available to consumers under applicable laws and regulations.
Where applicable law provides a mandatory consumer right or remedy, that right will continue to apply.
21. Changes to This Policy
TitansKart may update this Return & Exchange Policy from time to time.
Any changes will be published on this page with a revised Last Updated date.
We recommend reviewing this policy before making a purchase.
22. Contact Us
For return, exchange, replacement or refund-related questions, please contact us.
TitansKart
Email: titanskart@gmail.com
Phone: +91 95800 51822
Address: Ghausabad, Varanasi, Uttar Pradesh – 221002, India
When contacting us, please include your Order ID to help us process your request faster.
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